Refund Policy

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.

In order to exercise your right of withdrawal, you must inform us (Şerif Küçük, Bahnhofstrasse 53, 32257 Bünde, Germany, +49 179 1452849, office@bonefactory-academy.com) by means of a clear declaration (e.g. a letter sent by post or email) inform about your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.

Consequences of the withdrawal

If you withdraw from this contract, we will have given you all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us have), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. We can refuse repayment until we have received the goods back or until you have provided evidence that

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the date on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.

The right of withdrawal does not apply to the following contracts:

  • Contracts for the delivery of goods that can spoil quickly or whose expiration date would quickly be exceeded.
  • Contracts for the delivery of sealed goods that are unsuitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

Model withdrawal form

(If you want to cancel the contract, please fill out this form and send it back.)

To Şerif Küçük, Bahnhofstrasse 53, 32257 Bünde, Germany, 

+49 179 1452849, office@bonefactory-academy.com

I hereby revoke the contract I have concluded for the purchase of the following goods:

Order number:

Ordered on:

Received at:

Signature (only for communication on paper):

Date:

 Return labels 

Without prejudice to your statutory rights, we will provide you with free return labels for your return. We will send you the return label by email. You can hand in the return in a parcel shop of the respective provider in Germany.