Live Events - In Person or Online
Dear BoneFactory Course Participants,
We truly appreciate your interest in our courses at the BoneFactory Academy, and we understand that life can be unpredictable, sometimes causing changes in plans. To ensure the best possible experience for everyone involved, we have a comprehensive cancellation policy that addresses various scenarios with flexibility and understanding.
We consider your registration as a steadfast commitment to attend our courses, whether they are held in person or online. We know that emergencies can happen, but due to the intensive nature and limited availability of our courses, full refunds can only be provided if another participant is available to take your place. Rest assured, we will do our best to find a suitable replacement from our waitlist to minimize any inconvenience.
In case of course cancellations, we offer three options, provided that we can find a replacement for your spot:
- Transfer your registration to another course in the future (maximum 12 months)
- Credit your account, allowing you to purchase a course when you're ready (maximum 12 months).
- Process a refund according to the details outlined below.
Refunds for live events (in person or online) are subject to the following terms:
- If a replacement participant is found, a refund will be issued to your credit card within 15 working days through our website payment gateway.
- For cancellations made more than 90 days before the event, you will receive an 80% refund (less the non-refundable deposit) or have the option to transfer 100% of the tuition to another program/date.
- For cancellations made between 45 and 90 days before the event, you will receive a 50% refund (less the non-refundable deposit) or have the option to transfer 100% of the tuition to another program/date.
- For cancellations made less than 45 days before the event, the entire registration fee is non-refundable and non-transferable.
All cancellation requests must be submitted in writing from the email address associated with the order.
Please note that a 5% non-refundable fee will be applied to any refunds issued within the guidelines of our cancellation policy.
In the rare event that a course is canceled or rescheduled by the BoneFactory Academy due to not reaching the minimum required capacity, we will offer a full refund or transfer of tuition or deposit to a future seminar or course (maximum 12 months). We will make every effort to give you as much notice as possible. However, we are not responsible for any cancellation or change penalties assessed by airlines or hotels.
Thank you for your understanding, and we look forward to providing you with exceptional learning experiences.
Warm Regards,
BoneFactory Academy
Refunds - Online Courses
For online courses, order cancellations are accepted if the request is received before accessing the content, with a 20% cancellation fee. To request a refund, please email office@bonefactory-academy.com from the email address used during the order.
We cannot offer cancellations or refunds on digital lectures, recordings, or live broadcasts once the content has been accessed.
Refunds - Online Mentoring / Membership Subscription
Refunds are not issued due to lack of use of the membership library. You are paying to have access to the content library and not using it is not a reason to request a refund.
If you would prefer to have access to the courses with a one time purchase explore our course bundles.
If you were charged after canceling and you’re still seeing a charge please email office@bonefactory-academy.com from the email address used during the order.
Refunds - Online Courses, Lectures, Recordings or Live Broadcasts
We cannot offer cancellations or refunds on individually purchased digital lectures, recordings, or live broadcasts once the content has been accessed.
How long do refunds take?
Once a refund is processed, it may take 10-15 business days before showing up on your billing statement.
Image, Video and Audio Media Release
By attending any BoneFactory Academy (Online or In-Person) event, I give permission for BoneFactory Academy to take and use images, video and audio of me for promotional purposes, not limited to but including all media, brochures, posters, website and social media sites and other media both online and in print.
Right of withdrawal for PRODUCTS
You have the right to cancel your product order within fourteen days without giving any reason.
The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.
In order to exercise your right of withdrawal, you must inform us (Şerif Küçük, Bahnhofstrasse 53, 32257 Bünde, Germany, +49 179 1452849, office@bonefactory-academy.com) by means of a clear declaration (e.g. a letter sent by post or email) inform about your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.
Consequences of the withdrawal
If you withdraw from this contract, we will have given you all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us have), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. We can refuse repayment until we have received the goods back or until you have provided evidence that
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the date on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.
The right of withdrawal does not apply to the following contracts:
- Contracts for the delivery of goods that can spoil quickly or whose expiration date would quickly be exceeded.
- Contracts for the delivery of sealed goods that are unsuitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
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Model withdrawal form (If you want to cancel the contract, please fill out this form and send it back.) To Şerif Küçük, Bahnhofstrasse 53, 32257 Bünde, Germany, +49 179 1452849, office@bonefactory-academy.com I hereby revoke the contract I have concluded for the purchase of the following goods: Order number: Ordered on: Received at: Signature (only for communication on paper): Date: |
Return labels
Without prejudice to your statutory rights, we will provide you with free return labels for your return. We will send you the return label by email. You can hand in the return in a parcel shop of the respective provider in Germany.